What happens if my item is faulty?
Just OZ Deals offers a 12 month warranty on all products, unless stated otherwise.
You are required to notify Just OZ Deals within 7 working days in the unlikely event that the item arrives damaged or faulty.
If you would like to process a warranty claim please email us as email@example.com including your order number and as many detailed notes about the fault(s) and also attach some pictures, or possibly a short video clip, of what has happened.
Our warranties team will then assess your claim and be in contact about the next steps. Please do not attempt to return your item without approval.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
What if part of my item is broken or missing?
Just OZ Deals can often provide replacement parts for your order if something happens to be broken or missing.
Please circle the part(s) which need replacing on the assembly instructions and send us a photo with your order number to firstname.lastname@example.org to ensure the correct parts are sent.
In the event that we cannot source the individual parts for your order we will offer you a full replacement or suitable compensation.
What if it is only minor defect?
If there is a minor defect that you are not happy with please email us as email@example.com including some pictures and our warranty team may be able to process a partial refund to compensate you.
What if I change my mind and don’t want the product I ordered?
We understand that circumstances change so if you would like to discuss a return due to a change of mind please contact us first at firstname.lastname@example.org quoting your order number.
However, we may charge a restocking fee or returns fee if the item has been shipped from our warehouse. So please review and place the order carefully.